Delete your account in the app
In the Üret Al mobile app:
- Open the “Menu” tab from the bottom bar.
- Tap “Delete my account”.
- Read the information and type “SİL” (delete) to confirm.
Your account is deleted immediately and you are signed out on all devices.
Request deletion without the app
If you cannot access the app, send an email with the subject “Account deletion request” to info@uretal.com from the email address registered to your account. After verifying your identity, your request will be processed within 30 days at the latest and you will be informed.
Which data is deleted?
- Your name, phone number, email address and password are irreversibly deleted.
- Sessions and login codes on all devices are deleted.
- Your account can no longer be signed into; company account memberships end.
- For manufacturer accounts, the verified manufacturer badge becomes invalid.
Which records are retained?
Completed order, payment and invoice records are retained for 10 years due to legal retention obligations under the Turkish Commercial Code and Tax Procedure Law. These records are kept linked to an anonymised user and destroyed when the period expires. Your quote requests and files are closed to access together with your account unless they belong to the other party’s orders.
When can an account not be deleted?
The following must be completed first:
- Ongoing orders (they must be completed or cancelled)
- Open disputes
- Unpaid payouts (manufacturer accounts)
- Ownership of a company account that has other active members
These conditions are shown on the “Delete my account” screen in the app.
Contact
For questions about account deletion or your personal data, write to info@uretal.com. See our Data Protection Notice and Privacy Policy for details.